Shipping
At MiniMe, we prioritize efficient and reliable shipping services to ensure that your order reaches you in a timely manner. We partner with trusted carriers such as UPS, DHL, USPS, and more to offer shipping services both within the USA, Europe, and internationally. Rest assured, we make every effort to deliver your order as quickly as possible.
Shipping Locations:
For our valued customers in the USA, orders are shipped from our facilities in Henderson, Nevada. For Europe and worldwide orders, we ship from our base in Ciche, Poland. This allows us to efficiently fulfill orders and provide seamless shipping experiences.
Calculating Shipping Costs:
To provide transparency and convenience, you can calculate the shipping cost for your order during the checkout process. This way, you will have a clear understanding of the shipping fees associated with your purchase.
Duties and Taxes:
We strive to ensure a hassle-free experience for our customers by including all taxes and import duties in the final price for orders shipping to the US, EU, UK, Canada, Norway, and Switzerland. With Oakywood, there are no surprises or additional costs upon delivery.
Shipping Methods:
We offer various shipping methods to accommodate your needs:
- Express Delivery within the EU: We utilize trusted carriers such as GLS or UPS to provide expedited shipping, with an estimated delivery time of 1 business day.
- Standard Delivery within the EU: Our standard shipping option, handled by GLS or UPS, typically takes between 2-5 business days for delivery.
- Fast Delivery within Poland: For our customers in Poland, we offer InPost shipping, ensuring your order arrives within 1 business day.
- US Delivery: Depending on the destination and availability, we utilize UPS, USPS, or FedEx for shipping within the US. Delivery times typically range from 1-4 business days.
- Worldwide Delivery: For international orders, we use trusted carriers like DHL or UPS Express for efficient delivery in approximately 2-5 business days.
Returns and Exchanges
Estimated Delivery Time for Custom-Made Products:
For custom-made MiniMe figures, please allow an estimated delivery time of 3-4 weeks. Each piece is meticulously crafted to your specifications, ensuring a unique and personalized masterpiece.
Return and Exchange Policy:
While we strive for your complete satisfaction, if for any reason you are not entirely happy with the received product, you may return it to us within 30 days for a full refund. Please notify us of your intention to return by emailing us at contact@minime.com or using our contact form.
Please note that customized products cannot be returned. We kindly ask you to keep this in mind when placing your order.
To initiate a return, please mail the product to the appropriate address based on your location:
US & Canada:
MiniMe
751 W Warm Springs Rd #140
Henderson, NV 89011
USA
Europe & Worldwide:
MiniMe
Ciche 38A
Ciche, 34407
Poland
Australia & New Zealand:
MiniMe
13/14 Burgess Rd
Bayswater North VICTORIA, 3153
Australia
Please note that you are responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. In the case of a refund, the cost of return shipping will be deducted from your refund amount.
Warranty:
At MiniMe, we stand behind the quality of our products. Therefore, all our items are fully guaranteed by the manufacturer for a period of two years from the original purchase date. The manufacturer’s warranty covers the repair or replacement of any defective parts, ensuring your continued satisfaction with our products.
